GSK, Novartis slapped with $4.5m fine for misleading marketing

28 May 2020, Written by Matt Ogg

GSK, Novartis slapped with $4.5m fine for misleading marketing

The Federal Court has ordered two European pharmaceutical companies two pay $4.5 million in penalties after making false or misleading representations about two Voltaren pain relief products in Australia. 

A year ago Novartis Consumer Health Australasia and GlaxoSmithKline Consumer Healthcare Australia (GSK) admitted they had breached consumer law in their marketing of Voltaren Osteo Gel and Voltaren Emulgel.

From January 2012 to March 2017, Novartis and then GSK marketed Osteo Gel as more effective than Emulgel in treating osteoarthritis-related pain and inflammation, even though both had the same active ingredient - diclofenac diethylammonium gel.

These false representations were made on product packaging and the Voltaren website by both companies, while Novartis also made the claims on the My Joint Health website.

GSK's share of the blame applies from1 June 2016, as that is when it became responsible for marketing Voltaren products it acquired from Novartis' portfolio in March of that year.

Osteo Gel was often sold at a higher price than Emulgel, and the products were often displayed next to each other at pharmacies and grocery stores.

In March 2017 GSK amended the Osteo Gel packaging to include the words 'Same effective formula as Voltaren Emulgel', and in May 2018 it stopped supplying the product to retailers altogether.

The Australian Competition and Consumer Commission (ACCC) started proceedings against the two companies in December 2017, alleging in-store mark-ups of up to $7.50 for Osteo Gel compared to Emulgel were part of a "deliberate commercial strategy to differentiate the products in a way that was likely to mislead consumers".

The proceedings originated in the context of a $6 million penalty one year earlier for the markers of Nurofen over similar contraventions of the law.

Today a representative of the consumer rights watchdog described the claims made as unacceptable.

"Voltaren Osteo Gel and Voltaren Emulgel were essentially the same gel and were equally effective in treating osteoarthritis symptoms," ACCC Commissioner Sarah Court said.

"Novartis and GSK's claims were particularly concerning because they set recommended retail prices for Osteo Gel above that of Emulgel, by up to 16 per cent, and consumers were potentially misled into paying more for an identical product believing it was more effective."

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Author: Matt Ogg

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