SPORTSCRAFT WEARS PENALTY FOR MISLEADING CONDUCT

Written on the 9 June 2016

SPORTSCRAFT WEARS PENALTY FOR MISLEADING CONDUCT

CLOTHING retailer Sportscraft has paid a $21,600 penalty following an industry-wide investigation by the Australian Competition and Consumer Commission (ACCC).

During its inquiry, the ACCC issued infringement notices to Sportscraft citing reasonable grounds for believing that the retailer had been making false or misleading representations about consumer guarantees from as early as January this year.

The two representations in question stated firstly that customers weren't able to return or exchange faulty goods purchased from a clearance store, and secondly that Sportscraft would not refund, exchange or credit note the item more than 21 days after purchase.

These statements were released on Sportscraft's tax invoices and website respectively.

ACCC Commissioner Sarah Court said that retailers need to be aware of a consumer's irrevocable rights, including the right to return faulty goods, when reviewing their own refund or returns policies.

"Consumer guarantee rights apply for all purchases a consumer makes, and these rights cannot be removed or reduced by a business's terms and condition," says Court.

"Clothing retailers cannot exclude or refuse a consumer's right to a remedy simply because the faulty goods are bought at a discount clearance store.

"This is a timely reminder for all retail stores, particularly for clothing retailers, to review their refund or returns policies to ensure that they do not contravene the ACL."

Australian Competition Law rules that all customers who purchase goods or services in Australia are entitled to its provisions, including that goods must be of acceptably quality, fit for any specified purpose and must match any description given or sample shown.

The ACCC is continuing its investigations and soon expects to take further action regarding at least one other clothing retailer.

Sportscraft has since amended its refund and returns policy.

 


Latest News

BELLAMY'S FINDS EXPORTING BABY FORMULA INTO CHINA IS NO CHILD'S PLAY

BELLAMY'S (ASX: BAL) shares have suffered a 40 per cent drop in value today after the company hit a regulatory...

BRISBANE WATCH BRAND ADINA AIMS FOR ICONIC

ADINA watches is at a turning point in its history, 45 years after being founded by Robert 'Bob' Menzies i...

WHY YOU SHOULD CARE FOR YOUR BODY AS MUCH AS YOUR BUSINESS

ENTREPRENEURSHIP is a busy business. It can be all-consuming, but it is important not to neglect your health Y...

BULLETS BACK IN THE BUSINESS COMMUNITY

ALTHOUGH new to the current south-east Queensland sporting landscape, the Brisbane Bullets have a rich basketball ...

Related News

JB HI-FI IS THE GOOD GUY IN $870 MILLION ACQUISITION

ELECTRONICS giant JB Hi-Fi has formally completed its $870 million acquisition of home appliance chain The Good Gu...

ACCC ACTS AGAINST MERITON'S RIGGED REVIEWS

MERITON Property Services is under fire from Australia's main consumer watchdog, after it allegedly engaged in mi...

ACCC FIRES WARNING SHOT TO IVF PROVIDERS

IVF clinics have been put on notice by consumer watchdog, the Australian Competition and Consumer Commission (ACCC...

BIG W CEO QUITS AFTER 11 MONTHS

SALLY MacDonald has resigned as chief executive of BIG W ending her tenure at the helm of the struggling discount ...

Contact us

Email News Update Sign Up Contact Details

Subscribe to our mailing list

* indicates required
Email Format

PO Box 2087
Brisbane QLD 4001

LoginTell a FriendSign Up to Newsletter