Written on the 2 May 2014 by Laura Daquino
WITH 29 brands currently under his belt, Graham 'Skroo' Turner knows a thing or two about running a company.
FLYING THE 'BRICKS AND CLICKS' FLAG
A big believer in the 'bricks and clicks' model, Turner isn't at all concerned about the future of Flight Centre. It's already a bricks and clicks agent, but Turner says the model will continue to become more seamless when all customers can start bookings in-store and finish them online, catering to the time-poor.
Turner looks past transaction and turns to transformation when managing the FLT organisational culture, which is shaped through a metaphoric hunter-gatherer structure. A management philosophy coined by Nigel Nicholson, a professor at the London School of Economics, it revolves around the simple fact that 99.9 per cent of human history has followed this structure and prospered by doing so.
TAKING THE HIGH ROAD
Despite his success, Turner doesn't seem far removed from the young man who stumbled upon the double-decker bus 41 years ago with little in his pocket but an ambitious dream. Admittedly, he has more knowledge under his belt and a bigger team, but still seems grounded while soaring with FLT.