GOLDEN RULES OF BUSINESS ETIQUETTE
2 September 2015,
THE growing obsessions with mobile devices and social media among younger people in the workforce is ruining some basic communications skills and costing employers revenue and staff career opportunities.
Some of the issues frustrating employers include short-form words, bad spelling and writing in emails which decrease respect from customers. They also highlight how young people present themselves today.
The greatest impact is on businesses with client-facing staff and those who deal with customers by phone or in writing, where there is increasing risk of sales losses and other commercial opportunities.
As a result, businesses are now scrambling to put their employees through business etiquette skills-training such as basic writing of emails, communicating and talking articulately to customers in plain English.
One of Australia's top professional development trainer companies, PD Training, says demand by employers for business etiquette courses has tripled in the past two years.