While Zoom has become an icon of online communications in the COVID-19 era, research published by Aternity in June found its user growth had been surpassed by the video conferencing offering of an incumbent tech competitor - Microsoft.
Microsoft Teams has played an integral role in the global work from home (WFH) phenomenon, and now the platform will have a new functionality from a founder-led, Melbourne-based company called Dubber Corporation (ASX: DUB).
Dubber has today announced the global launch of Dubber Unified Recording on Microsoft Teams, backed by a new and tailored global channel partner and reseller program.
The group described its technology as a first of a kind capability for Microsoft Teams, capturing any conversation voice or video in the cloud and aggregating recordings, data, insights and alerts.
Dubber claims the service and its voice AI are key enablers of compliance, customer satisfaction and sales performance, with real-time insights, sentiment analysis and "beautiful" transcriptions.
The new offering on Teams allows customers to automate voice recording at scale from any device with no need for hardware.
Dubber CEO and co-founder Steve McGovern (pictured) says COVID-19 has dramatically accelerated the demand globally for unified communications solutions.
"As workforces have dispersed and network end-points multiplied the demand for automated call recording at scale has become essential to addressing regulatory requirements and enterprise-wide visibility.
"With Dubber supporting Microsoft Teams via our global platform, users can activate recording immediately in the cloud - eliminating the need to build solutions or buy hardware."
He adds Microsoft Teams customers and resellers will now have access to the industry leading platform used by more than 140 service providers worldwide.
"It's now possible to unify call recording on these networks and Microsoft Teams into the centralised Dubber Voice Intelligence Cloud," he says.
"Our integration with Microsoft Teams advances Dubber as the preeminent and de facto cloud-based unified call recording solution for communications providers - and as a source of differentiation and value for resellers globally."
And as Dubber is an Australian company, presumably its voice AI will be able to understand Aussie accents unlike most offerings on the market.
A spokesperson for the company says Dubber works very hard to get its transcriptions right in Australian English.
DUB shares are up 7.2 per cent at $1.34 at 11:53am AEDT.Never miss a news update, subscribe here. Follow us on Facebook, LinkedIn, Instagram and Twitter.
Business News Australia