DON'T GET SO DEFENSIVE
8 June 2010,
IN nature we see animals and insects using their defence mechanisms when threatened. People too, can pull out defence mechanisms when feeling threatened or attacked. Steve Bagi is an organisational psychologist from Actuate Consulting. He says we shouldn’t get so defensive. Instead, leaders are advised to strip out the emotion and adopt a pragmatic approach.
For those in leadership, criticism and conflict can be seen as an attack on their leadership ability, performance or the health of the organisation. Some leaders handle criticism very badly and their defence mechanisms go into action very quickly.
Who’s bristling your prickles?
Try not to buy in with your emotions
Don’t fight back
Don’t build the wall and fill the moat
De-escalate the conflict