Domino's prepares for "100 per cent zero contact ordering"
16 March 2020,
As restaurants shutter all over France, one of Domino's Pizza Enterprises' (ASX: DMP) largest overseas markets, the company is hunkering down to bolster the viability of its delivery services.
In response to the seriousness and urgency of Covid-19, Domino's has put procedures in place to offer customers Zero Contact Delivery, and Zero Contact Takeaway in all markets.
The Brisbane-based group emphasises it is ready to move to 100 per cent zero contact ordering for carry-out and delivery in the future if necessary.
"The safety of team members and customers is, and always will be, our priority," says CEO Don Meij.
"Teams in all nine countries have been monitoring government health recommendations and requirements, reviewing and updating operational procedures and business continuity processes to ensure, as far as practicably possible, stores can continue to safely operate in this unprecedented environment."
He says customers have responded well to the initiatives so far.
"In France the government has taken steps to limit the opening of many businesses as part of its strategy to deal with COVID-19," says Meij.
"Our carry-out and delivery procedures are not affected by these initiatives at this time. In the Netherlands, government regulations mean that we have now ceased dine-in at our stores, but delivery is unaffected at this time."
In general, Domino's is a predominantly delivery and carry-out business rather than dine-in.
"The situation is fast-moving, especially in Europe, and Domino's will provide updates as required. Management is confident in the ability of stores to rapidly update procedures to reflect local conditions," says Meij.
"We recognise the trust and approval of our customers and the community is a privilege and a significant responsibility. We believe it is possible to live up to this responsibility, to continue to safely prepare millions of meals for our customers each week, delivering to those who are staying at home, and to provide employment for more than 50,000 team members around the world."
Updated at 12:49am AEDT on 16 March 2020.