Service providers sound

Written on the 15 September 2010

A FIVE year study commissioned by one of Australia’s largest corporate training and management consultancy firms has revealed that 99 per cent of corporate businesses are satisfied with their professional service providers.

Happening People received more than 5000 survey respondents to its lengthy research, with the overwhelming majority agreeing their professional service providers were effective and met their needs before, during and in the current recovery phase of the Global Financial Crisis.

Happening People managing director Samuel Day, was taken aback by the results; which didn’t produce the desired outcome for his business.

“We initially commissioned the survey to identify weaknesses in our competitors and ensure we were more effective in those areas, but were very surprised to see a 99 per cent satisfaction result which remained consistent over the past five years,” says Day.

“We have worked with more than 25 per cent of Australia’s top 100 companies and have heard many horror stories in outsourcing when we are called in, but it appears the negative stories are insignificant compared to the overall experience of organisations.”

The client confidence in the industry is sure to be a boost for providers across the country as all sectors are expected to increase investment in professional services as economic pressures ease.

Businesses surveyed include providers of corporate training, management consulting, accounting, wealth management, recruitment and legal services.


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