QANTAS STRIKE FUELS REBOOKING FRENZY

Written on the 31 October 2011

QANTAS STRIKE FUELS REBOOKING FRENZY

A Brisbane-based travel company has rebooked more than 5000 flights on the weekend for customers affected by industrial action over Qantas Airways pay and work conditions.

Corporate Travel Management (CTM) managing director Jamie Pherous (pictured) says his business responded to an exponential growth in call volumes by pooling national human resources.

“90 per cent of our clients made it home due to our technology allowing us to patch into our telephone system,” says Pherous.

“Within 45 minutes of the grounding, we had 40 people manning calls. We answered 80 per cent within five minutes of waiting.”

Pherous says the grounding of Qantas is not merely affecting the single airline.

“Qantas is part of our national infrastructure. It stops tourists from going on holidays, business people from attending conferences, doctors from performing operations, and freight deliveries from reaching their destinations,” he says.

“Corporate groups were stuck in Melbourne during race week. We also had to arrange alternate routes for fly-in, fly-out miners so they could get to work.”

Prime Minister Julia Gillard has given Qantas, the Australian and International Pilots Association, Transport Workers Union and Australian Licensed Aircraft Engineers Association 21 days to resolve the matter or Fair Work Australia will enforce a settlement for them.

At last week’s annual general meeting, Qantas CEO Alan Joyce predicted that industrial action since August had cost the carrier more than $68 million and affected at least 71,000 passengers.

CTM expects airfares to remain expensive until the dispute is resolved.

“A full fare between Melbourne and Sydney costs $850. As a result of this, people are likely to postpone making trips,” says Pherous.

“It wouldn’t be good for businesses, if Qantas were not to fly for more than one week.”


Latest News

VITA GROUP POSTS STEADY RESULTS DESPITE ROUGH YEAR

IT'S no secret Vita Group (ASX: VTG) has had a testing year, however the company has still managed to deliver ...

KOGAN BREAKS FORECASTS IN ITS FIRST YEAR OF PUBLICLY LISTED TRADE

RAISING the bar high in its first year as a publicly listed company, Kogan.com (ASX: KGN) has smashed its forecast...

CAMPLIFY MOTORS INTO THE UK MARKET

CARAVAN hire and RV sharing community Camplify has made its move in the European market, establishing its first op...

COCHLEAR R&D INVESTMENT DRIVES NEW PRODUCTS AND BOOSTS PROFIT AND REVENUE

COCHLEAR (ASX: COH) has boosted its 2017 full year net profit by 18 percent to $223.6 million and has forecast furthe...

Related News

WESFARMERS BOOKS BUMPER PROFIT BUT SUPERMARKET WAR HITS COLES' BOTTOM LINE

SUPERMARKET giant Coles has posted its biggest slide in earnings since it was acquired by Wesfarmers (ASX: WES) 10 ye...

ANALYSTS PREDICT WHAT AUSSIE LIVING IS LIKELY TO BECOME IN THE NEXT CENTURY

AS THE Australian population continues to grow, analysts are predicting what the country is likely to look like wi...

SEVEN WEST REPORTS MASSIVE LOSS AND CUTS CEO TIM WORNER'S PAY PACKET BY $450K

SEVEN West Media (ASX: SWM) has posted a full-year loss of $744.3 million and cut CEO Tim Worner's pay packet by ...

HOW MAKING MISTAKES AND PASSION SCORED WEIGHT LOSS PARTNERS A DEAL WITH SHARK TANK'S JANINE ALLIS

THEY partnered up to provide a scientific and targeted approach to dieting, and Kate Save and Geoff Draper cut Sha...

BOOK YOUR FUNCTION SPACE HERE

 

 

 

Contact us

Email News Update Sign Up Contact Details
Subscriptions

PO Box 2087
Brisbane QLD 4001

LoginTell a FriendSign Up to Newsletter