GROWTH IN HOUSE CALLS PROMPTS MEDICO EXPANSION

Written on the 26 March 2015 by Jenna Rathbone

GROWTH IN HOUSE CALLS PROMPTS MEDICO EXPANSION

WITH more than 1500 sick Gold Coasters calling National Home Doctor Service (NHD) each week, the business has expanded to meet growing demand for after-hours medical care.

NHD has taken a three-year lease on a new warehouse premises in Arundel to accommodate medical provisions and its workforce, which has grown to include 35 doctors and 15 additional staff.

Formerly Medcall - a locally run business that had been operating on the Gold Coast for 15 years - NHD acquired the network of after-hours doctors in May 2014 and has grown at more than 10 per cent a year.

Ben Keneally, CEO of NHD, describes the Gold Coast as a growing and thriving market to do business and says although Gold Coasters may believe after-hours house calls by doctors are a thing of the past, in reality they are a very commonly used service across most of Australia.

"After-hours home visits are a great alternative for anyone who needs to see a doctor when their GP is closed, but their condition is not serious enough to go to the emergency department," Keneally says.

"We are particularly used by parents of young children and the elderly, and are used by people with mobility challenges who lack access to transport."

Keneally says evidence suggests that hospitals in areas such as the Gold Coast get a lower number of patients with "triage category four and five presentations", which are less urgent, because of the strength of mobile doctor services.

Doctors employed with NHD are equipped and carry a range of medications, such as common antibiotics, so treatment can often begin immediately.

"Our doctors are there to provide service to episodic illnesses so they can provide relief from symptoms such as nausea, gastro and pain and they can review symptoms and decide whether a patient needs further attention," says Keneally.

Keneally says awareness is the main challenge in generating more business and says people often think an after-hours, bulk-billed home visit is too good to be true.

"We want to build awareness that it is a service that is actually appropriate for patients to use and it puts less burden on the taxpayer than going to a hospital emergency room for a minor illness," he says.

"And it is much better to be waiting in the comfort, safety and security of your own home - it is a much healthier place than a hospital waiting room."

On average, NHD reaches clients between one and two hours of them booking a call-out.  

Following the doctor home visit, NHD provides an electronic report to the patient's regular GP by 8am the following day, ensuring continuity of care.

NHD covers Sydney, Melbourne, Geelong, Shepparton, Brisbane, Sunshine Coast, Gold Coast, Ipswich, Toowoomba, Adelaide and Canberra.

The new headquarters on the Gold Coast is located at 1/14 Ivan Street at Arundel.

Marius von Zeppelin of LJ Hooker Commercial Gold Coast, who negotiated the lease with NHD, says it is a one-of-a-kind modern security complex.

"The tenant mix consists of accountants, aircraft engineers, computer engineers and now National Home Doctor Service."

Picture: Michelle Fraser National Home Doctor Operations Manager and Marius von Zeppelin Retail Leasing Manager, LJ Hooker Commercial Gold Coast.


Author: Jenna Rathbone
About: Jenna Rathbone is a Queensland-based journalist who writes on a range of issues including business and property affairs and social issues.
Connect via: Twitter

Latest News

ADELAIDE DIGITAL MARKETING GURUS CHANGING THE FACE OF ONLINE RETAILING

Frank Grasso, CEO of Adelaide based Dynamic Creative, believes his company's new software will revolutionise Adwo...

WHY A JUNIOR MINER DECIDED TO JOIN THE RANKS OF THE HOT POT STOCKS

USUALLY, when a relatively unknown explorer experiences a sharp spike in its share price, it means they've fou...

1700 BRISBANE APARTMENTS NOW MANAGED BY FORTUNE 500 COMPANY JLL

MULTINATIONAL and Fortune 500 company JLL (NYSE: JLL) has expanded its Australian dominance in the property managemen...

HARVEY NORMAN HITS OUT AT 'FALSE NEWS' OF ASIC INVESTIGATION

RETAIL giant Harvey Norman (ASX: HVN) has vehemently rejected reports its accounts are under investigation by ASIC, s...

Related News

RAY OF HOPE FOR SLATER AND GORDON AS LENDERS STEP IN

EMBATTLED law firm Slater and Gordon (ASX: SGH) has announced to the ASX that it has launched confidential discussion...

SPROUTX PROVIDES THE SEED FOR AGTECH STARTUPS

AGTECH innovation fund SproutX has opened applications for its first accelerator round, backed by $10 million from...

GAS PRICES MAY FORCE BRICKWORKS TO TAKE MANUFACTURING OVERSEAS

BRICKWORKS Limited (ASX:BKW) chairman Robert Millner says soaring energy prices may force the company to turn to offs...

CHINA CONTINUES TO COLLECT AUSSIE PROPERTY ASSETS

CHINESE coin continues to dominate Australia's offshore real estate investment market, accounting for almost h...

EVENTS COMING UP

 

Contact us

Email News Update Sign Up Contact Details
Subscriptions

PO Box 2087
Brisbane QLD 4001

LoginTell a FriendSign Up to Newsletter