GROWTH AFTER BATTLING NATURAL DISASTERS

Written on the 3 January 2012

GROWTH AFTER BATTLING NATURAL DISASTERS

AFTER a tough 12 months managing a spike in insurance claims from the natural disasters in Australia and New Zealand, Stream Group has achieved 260 per cent growth.

CEO Don McKenzie (pictured) says building resources to meet the needs of his clients is key to the company’s future growth.

“There have been a number of natural disasters over the past 12 months – last year we forecast claims of 26,000 for the financial year, however we ended up completing 35,600,” he says.

“In our industry, you have to balance expertise with systems, so we’ve been investing in systems to make them easier to use and once we’ve also invested in training staff by implementing large scale training initiatives.”

McKenzie says challenges in the future, as always, will be dependent on the weather.

“We need to be ready to handle a high volume of claims with little to no notice – in a hail storm we get no notice and then have thousands of claims we need to handle, so maintaining a state of readiness is paramount,” he says.

“The systems we’ve been building to help us achieve this have been in development for several years and we started Stream four years ago, so it’s been a long investment – it hasn’t been an overnight thing.”

McKenzie clinched the Trailblazer Award at the 2010 Brisbane Young Entrepreneur of the Year.

It started a roll of accolades and recognition for Stream which went on to win the Telstra Business Awards’ Queensland Business of the Year in July 2011 and ‘innovation of the year’ at the insurance industry awards in New Zealand this month.

“It’s great to receive recognition, particularly for innovation because it’s something we’re constantly working on. We’re always working on our systems and innovating ways to do things better,” he says.

“We’re also unique in the fact that we offer a complete repair management process, using a fully online system to manage claims from first customer contact until the repairs are complete.”

McKenzie started the business with $600,000 and later received a $100,000 cash injection from Nightingale Partners in late 2010.

“In 2001, I was working in the family business doing home improvement work and one of our customers was an insurer who was growing his business. In 2007, we saw the company was moving in a different direction, so we sold the construction company and went out and built Stream from there,” he says.

“The business wasn’t new to me; I just progressed from being an insurance builder to a broader provider.”

McKenzie is now looking at a range of projects including acquisitions, developing systems offshore and running pilot programs in Malaysia.

----------

YOUNG ENTREPRENEUR FINALIST
Don McKenzie
Stream Group
INSURANCE
Age: 28
Business Est: 2009
Staff: 145
Growth: 260 per cent
Turnover: $70 million


Latest News

BRAMBLES TUMBLES AFTER REDUCING GUIDANCE

BRAMBLES (ASX: BXB) will miss its first-half guidance due to cost pressures at its North America business.

The com...

VILLAGE ROADSHOW PARKS HURT BY DREAMWORLD TRAGEDY

QUEENSLAND visitors to Village Roadshow (ASX: VRL) theme parks have declined 12 per cent in the wake of four deaths a...

ASF UNVEILS TRAFFIC PLANS FOR THE SPIT

A SECOND bridge over the Nerang River is the centrepiece of the ASF Consortium's plan to improve traffic flow ...

BHP AND VALE EDGE CLOSER TO $47.5 BILLION SAMARCO DAM DISASTER SETTLEMENT

BHP Billiton (ASX: BHP) and Brazilian mining company Vale have entered into a preliminary agreement with Brazilian fe...

Related News

CARSALES CEO RETIRES AS NEW COMPETITOR COX FINALISES MERGER

CARSALES will have a new CEO as it takes on a fresh challenger to its crown as the dominant online car sales portal i...

BUSINESS CONFIDENCE AT A SIX-YEAR HIGH

SMALL and medium businesses have entered 2017 with their confidence at a six-year high, building on strong gains m...

CONSUMERS PESSIMISTIC ENTERING 2017

CONSUMER confidence remains at its weakest point since April 2016, according to the latest Westpac Melbourne Institut...

RISE OF STARTUP SUPPORT PROGRAMS NOT AS ROSY AT IT SEEMS

ENTREPRENEURIAL cultivation companies in Australia are appearing quickly, but questions have been raised about whe...

Contact us

Email News Update Sign Up Contact Details
Subscriptions

PO Box 2087
Brisbane QLD 4001

LoginTell a FriendSign Up to Newsletter