GOLDEN RULES OF BUSINESS ETIQUETTE

Written on the 2 September 2015

GOLDEN RULES OF BUSINESS ETIQUETTE

THE growing obsessions with mobile devices and social media among younger people in the workforce is ruining some basic communications skills and costing employers revenue and staff career opportunities.

Some of the issues frustrating employers include short-form words, bad spelling and writing in emails which decrease respect from customers. They also highlight how young people present themselves today.

The greatest impact is on businesses with client-facing staff and those who deal with customers by phone or in writing, where there is increasing risk of sales losses and other commercial opportunities.

As a result, businesses are now scrambling to put their employees through business etiquette skills-training such as basic writing of emails, communicating and talking articulately to customers in plain English.

One of Australia's top professional development trainer companies, PD Training, says demand by employers for business etiquette courses has tripled in the past two years.


6 Golden Rules of Business Etiquette


Make a great first impression. Project the three C's: Confidence (good firm handshake with two or three pumps, maintain eye contact); Competence (being prepared and knowledgeable when meeting with clients or customers) and Credibility (be punctual and well groomed).

Avoid emailer's regret. Always re-read your emails and double check a recipient's address details. Avoid just forwarding emails always check for sensitive commentary. Remember your response can be forwarded too!

Proper English please. Use full sentences, proper grammar and capitalisation. Leave text speak LOL and BTW for your mates. Avoid emoticons unless your business relationship is already built. 

Be aware of mobile phone do and don'ts. Don't take calls in the middle of a business meeting. If you must, excuse yourself and give a brief reason why you are taking the call. Adhere to the 10 feet away rule and don't take calls in intimate spaces.

Dress for success. The way you look also 'talks' and it's seen as a courtesy to others. If in doubt, dress conservatively. Darker muted colours are perceived to be more professional. 'Casual' in business carries with it a lot of do and don'ts. Avoid shorts, cut off or cut out clothes.

Remember names. Repeat it back, write it down and use mental imagery to associate that person with their name.


Latest News

ASF UNVEILS TRAFFIC PLANS FOR THE SPIT

A SECOND bridge over the Nerang River is the centrepiece of the ASF Consortium's plan to improve traffic flow ...

BHP AND VALE EDGE CLOSER TO $47.5 BILLION SAMARCO DAM DISASTER SETTLEMENT

BHP Billiton (ASX: BHP) and Brazilian mining company Vale have entered into a preliminary agreement with Brazilian fe...

BLK SPORT FOUNDER TYRON BRANT REMAINS CEO UNDER NEW OWNERS

BLK Sport has been purchased from receivers McGrathNicol by a private consortium composed of a TimorLeste-based oi...

CARSALES CEO RETIRES AS NEW COMPETITOR COX FINALISES MERGER

CARSALES will have a new CEO as it takes on a fresh challenger to its crown as the dominant online car sales portal i...

Related News

CARSALES CEO RETIRES AS NEW COMPETITOR COX FINALISES MERGER

CARSALES will have a new CEO as it takes on a fresh challenger to its crown as the dominant online car sales portal i...

BUSINESS CONFIDENCE AT A SIX-YEAR HIGH

SMALL and medium businesses have entered 2017 with their confidence at a six-year high, building on strong gains m...

CONSUMERS PESSIMISTIC ENTERING 2017

CONSUMER confidence remains at its weakest point since April 2016, according to the latest Westpac Melbourne Institut...

RISE OF STARTUP SUPPORT PROGRAMS NOT AS ROSY AT IT SEEMS

ENTREPRENEURIAL cultivation companies in Australia are appearing quickly, but questions have been raised about whe...

Contact us

Email News Update Sign Up Contact Details
Subscriptions

PO Box 2087
Brisbane QLD 4001

LoginTell a FriendSign Up to Newsletter