BEST WEB SERVICES REVEALED

Written on the 15 October 2010

BEST WEB SERVICES REVEALED

A NATIONWIDE survey of 2500 Australians and hours of lab testing has ranked Australia’s favourite web services.

The survey was conducted by market research group TNS, which combined with lab testing from Access Testing for the 2010 AMBER Awards.

Fifteen companies were crowned by consumers as the leaders in transaction-based online services in Australia and New Zealand.

Winners were drawn from the complete field of all online services in Australia then long-listed to a group of more than 250 of the most used services. These were shortlisted by national survey and then lab tested to determine the premier services by Australian customers.

Co-founder of the AMBER Awards and independent Chair of the AMBER Awards process Paul McCarthy, says the research process is one of the largest independent reviews of digital services in Australia.

“(It) combines what people think with rigorous under-the-bonnet testing using real customers and real customer accounts,” he says.

“The leaders in online services, as voted by customers, are banks, which led the way in the customer satisfaction survey conducted by TNS and Lightspeed Research.”

Winners included Wotif, Suncorp Internet Banking, Witchery and the Bureau of Meteorology.

“Despite Australians high level of satisfaction with online banking, lab testing helped to highlight services customers value most in a ‘test drive’ environment, which saw travel, retail and government services emerge more strongly,” says McCarthy. 


Latest News

EXCLUSIVE INTERVIEW: MEGAPORT CEO VINCENT ENGLISH ON GLOBAL EXPANSION AND HOW TO SCALE UP A BUSINESS

THE RAPID expansion of Megaport (ASX: MP1) continues with the Brisbane-based company announcing a major partnership d...

BRISBANE ENTREPRENEUR BREAKS BARRIERS IN ECO-BUSINESS

TRACEY Bailey believes that if every person understood the true social and environmental cost of every product the...

DOMINO'S PIZZA EMPLOYEES OFFERED A SLICE OF THE PIE

DOMINO'S Pizza (ASX: DMP) has launched an employee share acquisition plan which will give its 26,000 staff the...

WOOLWORTHS CLAIMS LEGAL VICTORY IN STOUSH WITH LOWE'S

SUPERMARKET giant Woolworths (ASX: WOW) has been given the go-ahead to sell its Masters property assets after winn...

Related News

FURNITURE DISRUPTOR SET TO SHARE HIS ONE OF A KIND BUSINESS MODEL

IT'S no secret that Australians love homemaking. Their ceaseless quest to create the perfect place to call hom...

WEEDING OUT THE ASX'S BURGEONING CANNABIS TREND: 8 COMPANIES TO WATCH

A NICHE is budding on the ASX in the form of medical cannabis, an industry which has been on the country's rad...

FRESH CLASS ACTION TO REVEAL ANOTHER SIDE OF SLATER AND GORDON DOWNFALL

ACA LAWYERS has issued a formal letter of demand to Andrew Grech (pictured), managing director of Slater and Gordo...

STARSHIPS WERE MEANT TO DELIVER DOMINO'S PIZZA

NICKI Minaj may have been off the mark when she declared 'starships were meant to fly'. However, she m...

EVENTS COMING UP

 

Contact us

Email News Update Sign Up Contact Details
Subscriptions

PO Box 2087
Brisbane QLD 4001

LoginTell a FriendSign Up to Newsletter