AIRTASKER POWERS UP THE GOOD GUYS

Written on the 12 July 2016

AIRTASKER POWERS UP THE GOOD GUYS

AIRTASKER will manage installations for The Good Guys using an Australian-first retail platform.

The Sydney-based services marketplace launched the system in stores last month, to streamline the process for customers and contractors.

Customers can track installation progress, manage updates to the job and access any required certificates once complete, while installers can access information and payments using the app.

Airtasker co-founder and COO Jonathan Lui says the platform will trigger a shift in how retailers manage the after-sales customer experience.

"It will revolutionise their installation services by streamlining the process, enabling fast, accurate bookings with seamless contact between customers and installers," Lui says.

"The Good Guys is really leading the way in terms of post-purchase customer experience and it is great to see them thinking ahead of the curve and embracing this innovation."

Customers purchase installations in-store and choose from a list of available contractors in their area powered by Airtasker. Completed jobs are reviewed as part of a quality assurance process.

The Good Guys chief marketing officer Robert Ambler-Frazer says the platform will set the company apart in the retail sector.

"We are always looking for ways to innovate in terms of the post-purchase experience and partnering with Airtasker to develop this booking portal for our Concierge Home Installation Services has provided us with a unique solution that puts us well ahead of our competitors and makes coordinating services easier and more hassle free for our customers, more efficient for our installer network and more cost-effective for The Good Guys," Ambler-Frazer says.

"We have an existing network of approximately 400 installers. They now have access to more jobs from more stores and our customers have access to more installation services and more choice in terms of installers and contractors."

The partnership also serves as the launch of the Airtasker Ecosystem Partnership program, to leverage the company's expertise in building online marketplaces.

 


Latest News

BELLAMY'S FINDS EXPORTING BABY FORMULA INTO CHINA IS NO CHILD'S PLAY

BELLAMY'S (ASX: BAL) shares have suffered a 40 per cent drop in value today after the company hit a regulatory...

BRISBANE WATCH BRAND ADINA AIMS FOR ICONIC

ADINA watches is at a turning point in its history, 45 years after being founded by Robert 'Bob' Menzies i...

WHY YOU SHOULD CARE FOR YOUR BODY AS MUCH AS YOUR BUSINESS

ENTREPRENEURSHIP is a busy business. It can be all-consuming, but it is important not to neglect your health Y...

BULLETS BACK IN THE BUSINESS COMMUNITY

ALTHOUGH new to the current south-east Queensland sporting landscape, the Brisbane Bullets have a rich basketball ...

Related News

JB HI-FI IS THE GOOD GUY IN $870 MILLION ACQUISITION

ELECTRONICS giant JB Hi-Fi has formally completed its $870 million acquisition of home appliance chain The Good Gu...

ACCC ACTS AGAINST MERITON'S RIGGED REVIEWS

MERITON Property Services is under fire from Australia's main consumer watchdog, after it allegedly engaged in mi...

ACCC FIRES WARNING SHOT TO IVF PROVIDERS

IVF clinics have been put on notice by consumer watchdog, the Australian Competition and Consumer Commission (ACCC...

BIG W CEO QUITS AFTER 11 MONTHS

SALLY MacDonald has resigned as chief executive of BIG W ending her tenure at the helm of the struggling discount ...

Contact us

Email News Update Sign Up Contact Details

Subscribe to our mailing list

* indicates required
Email Format

PO Box 2087
Brisbane QLD 4001

LoginTell a FriendSign Up to Newsletter