AIRTASKER POWERS UP THE GOOD GUYS

Written on the 12 July 2016

AIRTASKER POWERS UP THE GOOD GUYS

AIRTASKER will manage installations for The Good Guys using an Australian-first retail platform.

The Sydney-based services marketplace launched the system in stores last month, to streamline the process for customers and contractors.

Customers can track installation progress, manage updates to the job and access any required certificates once complete, while installers can access information and payments using the app.

Airtasker co-founder and COO Jonathan Lui says the platform will trigger a shift in how retailers manage the after-sales customer experience.

"It will revolutionise their installation services by streamlining the process, enabling fast, accurate bookings with seamless contact between customers and installers," Lui says.

"The Good Guys is really leading the way in terms of post-purchase customer experience and it is great to see them thinking ahead of the curve and embracing this innovation."

Customers purchase installations in-store and choose from a list of available contractors in their area powered by Airtasker. Completed jobs are reviewed as part of a quality assurance process.

The Good Guys chief marketing officer Robert Ambler-Frazer says the platform will set the company apart in the retail sector.

"We are always looking for ways to innovate in terms of the post-purchase experience and partnering with Airtasker to develop this booking portal for our Concierge Home Installation Services has provided us with a unique solution that puts us well ahead of our competitors and makes coordinating services easier and more hassle free for our customers, more efficient for our installer network and more cost-effective for The Good Guys," Ambler-Frazer says.

"We have an existing network of approximately 400 installers. They now have access to more jobs from more stores and our customers have access to more installation services and more choice in terms of installers and contractors."

The partnership also serves as the launch of the Airtasker Ecosystem Partnership program, to leverage the company's expertise in building online marketplaces.

 


Latest News

EVERYTHING YOU NEED TO KNOW ABOUT THE NATIONAL BROADBAND NETWORK

THE National Broadband Network (NBN) is more than an internet connection, it is an opportunity to transform your b...

VOLATILE INDUSTRY CLIPS FLIGHT CENTRE'S WINGS

DESPITE achieving record sales in the first half, Flight Centre Travel Group (ASX: FLT) profit has suffered the ef...

ARDENT TAKES $95.2 MILLION HIT FROM DREAMWORLD TRAGEDY

ARDENT Leisure has taken a $95.2 million write-down on the value of its Dreamworld theme park following the tragedy t...

AGENT EXITS, LOW LISTINGS HURT MCGRATH

PROFITS have dived 72 per cent at real estate group McGrath (ASX:MEA) to $2.4 milllion on the back of low property...

Related News

EVERYTHING YOU NEED TO KNOW ABOUT THE NATIONAL BROADBAND NETWORK

THE National Broadband Network (NBN) is more than an internet connection, it is an opportunity to transform your b...

WHY EMPLOYEE-OWNED COMPANIES ARE BEATING ASX200 SHARE PRICES

EMPLOYEE-owned companies command a higher share price than their publicly listed peers, reaping a 17 per cent prem...

RISE OF THE MACHINES HAS WORKERS SWEATING

UP TO 3.8 million Australian workers are fearful their job may soon be terminated by a robot, a new survey has shown....

LESS TALK, MORE SMALL BUSINESS ACTION IN 2017

THE future growth and prosperity of Australian SMEs could be undermined if governments lose sight of the sector...

Contact us

Email News Update Sign Up Contact Details
Subscriptions

PO Box 2087
Brisbane QLD 4001

LoginTell a FriendSign Up to Newsletter